FAQ

Frequently Asked Questions

Is your moissanite GRA certified?

Yes. Every moissanite stone offered by Timeless Carats is GRA certified.

What is moissanite?

Moissanite is a lab-created gemstone known for its brilliance, fire, and diamond-like appearance.

How do I care for my jewelry?

Clean jewelry gently with warm water, mild soap, and a soft brush or cloth. Avoid harsh chemicals and abrasive cleaners.

How do I choose a ring size?

Use our ring sizing information or contact us if you need help selecting a size.

How do I track my order?

Tracking information will be provided after your order ships when available.

How can I contact Timeless Carats?

Email us at timelesscarats@gmail.com.