Terms of service

TERMS OF SERVICE Last updated: October 3, 2026

Welcome to Timeless Carats. Throughout this website, the terms “we,” “us,” and “our” refer to Timeless Carats. Timeless Carats operates this website and offers jewelry, products, information, and services to you subject to the following Terms of Service.
By accessing our website, browsing our products, or purchasing from us, you agree to be bound by these Terms of Service and the policies referenced within them. If you do not agree with these terms, please do not use our website or purchase our products.

1. Online Store Terms
By using this website, you represent that you are at least the age of majority in your state or jurisdiction, or that you are using the website with the consent of a parent or legal guardian.
You agree not to use our website or products for any unlawful or unauthorized purpose.
You must not attempt to interfere with the security or operation of our website, introduce malicious software, or engage in activity that could damage or disrupt the website or its services.
We reserve the right to refuse service, cancel orders, or restrict access to our website when reasonably necessary to protect our business, customers, or website.

2. Products and Product Information
We make reasonable efforts to accurately display our jewelry, including product descriptions, photographs, dimensions, materials, stone information, and colors.
Because products may be photographed under different lighting and displayed on different screens, actual colors and appearance may vary slightly from what appears on your device.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.

3. Pricing and Availability
All prices are displayed in U.S. dollars unless otherwise stated.
Prices, promotions, product availability, and product specifications may change without notice.
We reserve the right to correct pricing errors and to cancel or adjust an order if an item was listed at an incorrect price due to an error.
If an order is canceled because of a pricing or availability error, we will notify you and refund any amount that you have already paid for the affected order.

4. Orders and Payments
By placing an order through our website, you agree to provide current, complete, and accurate billing and shipping information.
We reserve the right to refuse or cancel an order when necessary, including in cases involving suspected fraud, unauthorized transactions, pricing errors, product availability issues, or other circumstances that require cancellation.
Your payment must be successfully authorized before an order can be processed.

5. Shipping and Delivery
Orders are processed according to our Shipping & Delivery Policy.
Processing and delivery times are estimates and are not guaranteed delivery dates. Once an order has been shipped, delivery may be affected by the carrier, weather, holidays, customs, or other circumstances outside our control.
Customers are responsible for providing an accurate shipping address at checkout.
Please review our Shipping & Delivery Policy for additional information regarding processing, delivery, and tracking.

6. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are governed by our separate Return & Refund Policy.
That policy establishes the applicable eligibility requirements, time periods, conditions, and procedures for requesting a return or refund.
Nothing in these Terms of Service is intended to replace or conflict with our published Return & Refund Policy or applicable consumer protection laws.

7. Intellectual Property
All content on this website, including but not limited to the Timeless Carats name, logo, photographs, graphics, text, product descriptions, designs, and other materials, is owned by or licensed to Timeless Carats unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission.

8. Third-Party Services and Links
Our website may contain links to or use services provided by third parties.
We are not responsible for the content, policies, availability, or practices of third-party websites or services.
Your use of third-party services may be subject to those providers' own terms and policies.

9. Accuracy of Information
We make reasonable efforts to keep information on our website accurate and current. However, we do not guarantee that all information will always be complete, accurate, or error-free.
We reserve the right to correct errors and update information at any time.

10. Limitation of Liability
To the fullest extent permitted by applicable law, Timeless Carats will not be liable for indirect, incidental, special, consequential, or other damages arising from your use of our website or products, except where such liability cannot legally be excluded.
Nothing in these Terms of Service limits any rights or protections that cannot legally be limited under applicable law.

11. Indemnification
You agree to indemnify and hold harmless Timeless Carats and its owners, employees, service providers, and partners from claims, losses, liabilities, or expenses arising from your violation of these Terms of Service or your misuse of our website.

12. Changes to These Terms
We may update or modify these Terms of Service from time to time.
The updated version will be posted on this page with a revised “Last updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

13. Governing Law
These Terms of Service are governed by the applicable laws of the United States and the state in which Timeless Carats operates, without regard to conflict-of-law principles.
Any dispute will be handled in accordance with applicable law and the rights available to the parties under that law.

14. Contact Us
If you have questions about these Terms of Service, please contact us:
Timeless Carats
Email: customercare@timelesscaratsllc.com
Website: timelesscaratsllc.com