Refund policy
TIMELESS CARATS
Return & Refund Policy
Last updated: October 3, 2026
At Timeless Carats, we want you to feel confident in your purchase. Because our jewelry is fulfilled through our manufacturing and dropshipping partner, certain return restrictions apply.
Dropship Orders
Jewelry shipped directly to customers through our dropshipping fulfillment program is final sale, except in cases where the item arrives incorrect, incomplete, damaged in transit, or has a manufacturing defect.
Incorrect, Missing, Damaged or Defective Items
If your order arrives with:
The wrong item
A missing piece
Damage caused during transit
A manufacturing defect
please contact us within 10 business days of delivery.
Please include your order number and photographs showing the issue. We will work with our fulfillment partner to arrange an appropriate resolution, which may include a replacement or account credit. For qualifying fulfillment errors or manufacturing issues, return shipping is covered according to the applicable supplier terms.
Made-to-Order & Personalized Jewelry
Made-to-order and personalized pieces cannot be returned because they are produced specifically for the customer.
Eligible manufacturing defects on these pieces are covered under the applicable craftsmanship warranty.
Change-of-Mind Returns
Because Timeless Carats uses a dropship fulfillment model, dropship orders are currently final sale for change-of-mind returns.
This includes situations such as:
Changing your mind
Ordering the wrong size
No longer wanting the item
Choosing a different style after purchase
Refunds
When a refund is approved, it will be issued to the original payment method used for the purchase.
Processing time may vary depending on the payment provider and financial institution.
Shipping & Delivery
Orders are generally processed by our fulfillment partner within 2 business days. Standard delivery for dropship orders is generally estimated at 9–14 business days, although actual delivery times can vary based on destination, carrier delays, customs, or other circumstances outside our control.
Customers will receive tracking information when their order ships.
Contact Us
For questions regarding an order, please contact:
customercare@timelesscaratsllc.com
Please include your order number and any relevant photographs when reporting an issue.